The practical guide to achieving customer satisfaction in events and hotels /
"The Practical Guide to Achieving Customer Satisfaction in Events and Hotels is the 4th title in the Routledge Series The Practical Guide to Events and Hotel Management and presents expert-led insight of customer service best practice within events and hotels. This book is ideal for students of...
में बचाया:
| मुख्य लेखकों: | , |
|---|---|
| स्वरूप: | पुस्तक |
| भाषा: | अंग्रेज़ी |
| प्रकाशित: |
London ; New York :
Routledge,
2023.
|
| श्रृंखला: | Practical guide events hotel management
|
| विषय: |
MARC
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| 020 | |a 9780367723873 |q (hbk) | ||
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| 020 | |z 9781003154600 |q (ebk) | ||
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| 100 | 1 | |a Berners, Philip, |e author. |9 1753 | |
| 245 | 1 | 4 | |a The practical guide to achieving customer satisfaction in events and hotels / |c Philip Berners and Adrian Martin. |
| 264 | 1 | |a London ; |a New York : |b Routledge, |c 2023. | |
| 300 | |a xiii, 179 pages : |b illustrations ; |c 25 cm. | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a unmediated |b n |2 rdamedia | ||
| 338 | |a volume |b nc |2 rdacarrier | ||
| 490 | 0 | |a Practical guide events hotel management | |
| 504 | |a Includes bibliographical references and index. | ||
| 520 | |a "The Practical Guide to Achieving Customer Satisfaction in Events and Hotels is the 4th title in the Routledge Series The Practical Guide to Events and Hotel Management and presents expert-led insight of customer service best practice within events and hotels. This book is ideal for students of the management of events, hotels, hospitality or tourism, to be used as a practical resource alongside existing theoretical textbooks. It is also an essential tool for anybody working in the customer-facing industries"-- |c Provided by publisher. | ||
| 650 | 0 | |a Hospitality industry |x Customer services. |9 1754 | |
| 650 | 0 | |a Hotel management. |9 1755 | |
| 650 | 0 | |a Special events |x Management. |9 1756 | |
| 700 | 1 | |a Martin, Adrian, |e author. |9 1757 | |
| 776 | 0 | 8 | |i Online version: |a Berners, Philip. |t Practical guide to achieving customer satisfaction in events and hotels |d Abingdon, Oxon ; New York, NY : Routledge, 2022 |z 9781003154600 |w (DLC) 2022001393 |
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