Difficult conversations : how to discuss what matters most /

"The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a clien...

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Библиографические подробности
Главные авторы:	Stone, Douglas, 1958- (Автор), Patton, Bruce (Автор), Heen, Sheila (Автор)
Формат:	‌
Язык:	английский
Опубликовано:	New York : Penguin Books, 2023.
Редактирование:	Revised edition.
Предметы:	Interpersonal communication. Interpersonal communication > Case studies.

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