Difficult conversations : how to discuss what matters most /

"The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a clien...

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Detalhes bibliográficos
Main Authors:	Stone, Douglas, 1958- (Author), Patton, Bruce (Author), Heen, Sheila (Author)
Formato:	Livro
Idioma:	inglês
Publicado em:	New York : Penguin Books, 2023.
Edição:	Revised edition.
Assuntos:	Interpersonal communication. Interpersonal communication > Case studies.

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