Difficult conversations : how to discuss what matters most /
"The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a clien...
Bewaard in:
Hoofdauteurs: | , , |
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Formaat: | Boek |
Taal: | Engels |
Gepubliceerd in: |
New York :
Penguin Books,
2023.
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Editie: | Revised edition. |
Onderwerpen: |
MARC
LEADER | 00000cam a2200000 i 4500 | ||
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001 | 22933826 | ||
005 | 20250109140753.0 | ||
008 | 230119s2023 nyu 000 0 eng | ||
010 | |a 2023002434 | ||
020 | |a 9780143137597 |q (trade paperback) | ||
020 | |z 9780593511695 |q (ebook) | ||
040 | |c AE-ShPAA | ||
042 | |a pcc | ||
050 | 0 | 0 | |a BF637.C45 |b S78 2023 |
082 | 0 | 0 | |a 158.2 |2 23/eng/20230119 |
100 | 1 | |a Stone, Douglas, |d 1958- |e author. |9 13289 | |
245 | 1 | 0 | |a Difficult conversations : |b how to discuss what matters most / |c Douglas Stone, Bruce Patton, Sheila Heen. |
250 | |a Revised edition. | ||
264 | 1 | |a New York : |b Penguin Books, |c 2023. | |
300 | |a xxiv, 372 pages ; |c 20 cm | ||
336 | |a text |b txt |2 rdacontent | ||
337 | |a unmediated |b n |2 rdamedia | ||
338 | |a volume |b nc |2 rdacarrier | ||
500 | |a SIBF2023 | ||
500 | |a Revised edition of Difficult conversations, 1999. | ||
501 | |a P.B | ||
520 | |a "The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: ʺ Decipher the underlying structure of every difficult conversation ʺ Start a conversation without defensiveness ʺ Listen for the meaning of what is not said ʺ Stay balanced in the face of attacks and accusations ʺ Move from emotion to productive problem solving"-- |c Provided by publisher. | ||
650 | 0 | |a Interpersonal communication. |9 13290 | |
650 | 0 | |a Interpersonal communication |x Case studies. |9 13291 | |
700 | 1 | |a Patton, Bruce, |e author. |9 13292 | |
700 | 1 | |a Heen, Sheila, |e author. |9 13293 | |
776 | 0 | 8 | |i Online version: |a Stone, Douglas. |t Difficult conversations |d New York : Penguin Books, 2023 |z 9780593511695 |w (DLC) 2023002435 |
952 | |0 0 |1 0 |2 lcc |4 0 |6 BF0637 C45 S78 02023 |7 0 |9 8489 |a SPAA |b SPAA |c On Shelves |d 2025-01-28 |l 1 |o BF637.C45 S78 2023 |p 0004327 |r 2025-03-03 17:57:27 |s 2025-03-02 |w 2025-01-28 |y BK | ||
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