Difficult conversations : how to discuss what matters most /
"The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a clien...
Zapisane w:
| Główni autorzy: | , , |
|---|---|
| Format: | Książka |
| Język: | angielski |
| Wydane: |
New York :
Penguin Books,
2023.
|
| Wydanie: | Revised edition. |
| Hasła przedmiotowe: |
MARC
| LEADER | 00000cam a2200000 i 4500 | ||
|---|---|---|---|
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| 005 | 20250109140753.0 | ||
| 008 | 230119s2023 nyu 000 0 eng | ||
| 010 | |a 2023002434 | ||
| 020 | |a 9780143137597 |q (trade paperback) | ||
| 020 | |z 9780593511695 |q (ebook) | ||
| 040 | |c AE-ShPAA | ||
| 042 | |a pcc | ||
| 050 | 0 | 0 | |a BF637.C45 |b S78 2023 |
| 082 | 0 | 0 | |a 158.2 |2 23/eng/20230119 |
| 100 | 1 | |a Stone, Douglas, |d 1958- |e author. |9 13289 | |
| 245 | 1 | 0 | |a Difficult conversations : |b how to discuss what matters most / |c Douglas Stone, Bruce Patton, Sheila Heen. |
| 250 | |a Revised edition. | ||
| 264 | 1 | |a New York : |b Penguin Books, |c 2023. | |
| 300 | |a xxiv, 372 pages ; |c 20 cm | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a unmediated |b n |2 rdamedia | ||
| 338 | |a volume |b nc |2 rdacarrier | ||
| 500 | |a SIBF2023 | ||
| 500 | |a Revised edition of Difficult conversations, 1999. | ||
| 501 | |a P.B | ||
| 520 | |a "The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: ʺ Decipher the underlying structure of every difficult conversation ʺ Start a conversation without defensiveness ʺ Listen for the meaning of what is not said ʺ Stay balanced in the face of attacks and accusations ʺ Move from emotion to productive problem solving"-- |c Provided by publisher. | ||
| 650 | 0 | |a Interpersonal communication. |9 13290 | |
| 650 | 0 | |a Interpersonal communication |x Case studies. |9 13291 | |
| 700 | 1 | |a Patton, Bruce, |e author. |9 13292 | |
| 700 | 1 | |a Heen, Sheila, |e author. |9 13293 | |
| 776 | 0 | 8 | |i Online version: |a Stone, Douglas. |t Difficult conversations |d New York : Penguin Books, 2023 |z 9780593511695 |w (DLC) 2023002435 |
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