Difficult conversations : how to discuss what matters most /
"The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a clien...
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| Main Authors: | , , |
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| Format: | Book |
| Language: | English |
| Published: |
New York :
Penguin Books,
2023.
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| Edition: | Revised edition. |
| Subjects: |
| Summary: | "The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: ʺ Decipher the underlying structure of every difficult conversation ʺ Start a conversation without defensiveness ʺ Listen for the meaning of what is not said ʺ Stay balanced in the face of attacks and accusations ʺ Move from emotion to productive problem solving"-- |
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| Item Description: | SIBF2023 Revised edition of Difficult conversations, 1999. |
| Physical Description: | xxiv, 372 pages ; 20 cm |
| ISBN: | 9780143137597 |