Difficult conversations : how to discuss what matters most /

"The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a clien...

पूर्ण विवरण

में बचाया:
ग्रंथसूची विवरण
मुख्य लेखकों: Stone, Douglas, 1958- (लेखक), Patton, Bruce (लेखक), Heen, Sheila (लेखक)
स्वरूप: पुस्तक
भाषा:अंग्रेज़ी
प्रकाशित: New York : Penguin Books, 2023.
संस्करण:Revised edition.
विषय:
विवरण
सारांश:"The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: ʺ Decipher the underlying structure of every difficult conversation ʺ Start a conversation without defensiveness ʺ Listen for the meaning of what is not said ʺ Stay balanced in the face of attacks and accusations ʺ Move from emotion to productive problem solving"--
वस्तु वर्णन:SIBF2023
Revised edition of Difficult conversations, 1999.
भौतिक वर्णन:xxiv, 372 pages ; 20 cm
आईएसबीएन:9780143137597