How to manage people : fast, effective management skills that really get results /
"Bestselling author Michael Armstrong provides valuable insight into the skills required to be an effective manager, helping you get the best from your staff through motivation, reward and leadership. This fully updated 5th edition now features even more practical exercises, useful templates, a...
Enregistré dans:
| Auteur principal: | |
|---|---|
| Format: | Électronique eBook |
| Langue: | anglais |
| Publié: |
London ; New York, NY :
Kogan Page,
2022.
|
| Édition: | 5th edition. |
| Collection: | Creating Success Ser.
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| Sujets: | |
| Accès en ligne: | Click here to view book EBSCOhost |
Table des matières:
- <Ul style='padding-top:0;padding-left:0;list-style:none;'><li><ul style='padding-top:0;list-style:none;'><li>Chapter
- 00: Preface;</li></ul></li><li>Section
- Part One: Managing people;</li><li><ul style='padding-top:0;list-style:none;'><li>Chapter
- 01: What managers do;</li><li>Chapter
- 02: Treating people right;</li></ul></li><li>Section
- Part Two: Leading, motivating and engaging people;</li><li><ul style='padding-top:0;list-style:none;'><li>Chapter
- 03: Leadership;</li><li>Chapter
- 04: Motivating people;</li><li>Chapter
- 05: Enhancing engagement;</li></ul></li><li>Section
- Part Three: Organizing people;</li><li><ul style='padding-top:0;list-style:none;'><li>Chapter
- 06: The process of organizing;</li><li>Chapter
- 07: Defining roles;</li><li>Chapter
- 08: Team building;</li><li>Chapter
- 09: Managing remote workers;</li></ul></li><li>Section
- Part Four: Managing performance;</li><li><ul style='padding-top:0;list-style:none;'><li>Chapter
- 10: Performance leadership;</li><li>Chapter
- 11: Performance leadership skills;</li></ul></li><li>Section
- Part Five: Approaches to people management;</li><li><ul style='padding-top:0;list-style:none;'><li>Chapter
- 12: Delegating;</li><li>Chapter
- 13: Selection interviewing;</li><li>Chapter
- 14: Developing people;</li><li>Chapter
- 15: Rewarding people;</li><li>Chapter
- 16: Managing change;</li><li>Chapter
- 17: Managing conflict;</li></ul></li><li>Section
- Part Six: Handling people problems and issues;</li><li><ul style='padding-top:0;list-style:none;'><li>Chapter
- 18: Approaches to handling people problems;</li><li>Chapter
- 19: Dealing with disciplinary problems;</li><li>Chapter
- 20: Managing under-performers;</li><li>Chapter
- 21: Dealing with negative behaviour;</li><li>Chapter
- 22: Dealing with absenteeism and timekeeping issues;</li><li>Chapter
- 23: Handling challenging conversations;</li><li>Chapter
- 24: Giving bad news;</li><li>Chapter
- 25: Managing bias;</li><li>Chapter
- 26: Dealing with bullying and harassment;</li><li>Chapter
- 27: Appendix: Notes on exercises;</li><li>Chapter
- 28: References;</li></ul></li></ul>