The practical guide to achieving customer satisfaction in events and hotels /

"The Practical Guide to Achieving Customer Satisfaction in Events and Hotels is the 4th title in the Routledge Series The Practical Guide to Events and Hotel Management and presents expert-led insight of customer service best practice within events and hotels. This book is ideal for students of...

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Библиографические подробности
Главные авторы:	Berners, Philip (Автор), Martin, Adrian (Автор)
Формат:	‌
Язык:	английский
Опубликовано:	London ; New York : Routledge, 2023.
Серии:	Practical guide events hotel management
Предметы:	Hospitality industry > Customer services. Hotel management. Special events > Management.

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