The practical guide to achieving customer satisfaction in events and hotels /

"The Practical Guide to Achieving Customer Satisfaction in Events and Hotels is the 4th title in the Routledge Series The Practical Guide to Events and Hotel Management and presents expert-led insight of customer service best practice within events and hotels. This book is ideal for students of...

Descripción completa

Guardado en:

Detalles Bibliográficos
Autores principales:	Berners, Philip (Autor), Martin, Adrian (Autor)
Formato:	Libro
Lenguaje:	inglés
Publicado:	London ; New York : Routledge, 2023.
Colección:	Practical guide events hotel management
Materias:	Hospitality industry > Customer services. Hotel management. Special events > Management.

Ejemplares similares

Events management /
por: Bowdin, G. A. J.
Publicado: (2023)

Event management for dummies /
por: Capell, Laura
Publicado: (2013)

Event management for the tourism and hospitality industries /
por: Kolb, Bonita M.
Publicado: (2022)

Sustainable event management : a practical guide /
por: Jones, Meegan
Publicado: (2018)

Event marketing in the context of higher education marketing and digital environments /
por: Neus, Florian
Publicado: (2020)

Achieving High Performance (Essential Managers) /
Publicado: (2022)

London suite : a comedy /
por: Simon, Neil
Publicado: (1996)

Video projection 101 : the pre-production and execution strategies of a video projectionist /
por: Harrod, Clem
Publicado: (2022)

Event design II : wedding, activity, catwal, exhibition /
Publicado: (2018)

Event design II : wedding, activity, catwal, exhibition /
Publicado: (2018)

Many different kinds of love : a story of life, death and the NHS /
por: Rosen, Michael, 1946-
Publicado: (2021)

Human resource practice /
por: Martin, Malcolm, et al.
Publicado: (2021)

Stage management and theatre administration /
por: Menear, Pauline
Publicado: (1988)

Music as care : artistry in the hospital environment /
por: Hoover, Sarah Adams
Publicado: (2023)

The life & death of Mozart /
por: Levey, Michael
Publicado: (1995)

Project planning for the stage : tools and techniques for managing extraordinary performances /
por: Dionne, Rich
Publicado: (2018)

Joe Penhall Blue/orange
por: Penhall, Joe
Publicado: (2016)

How to run a theatre a witty, practical and fun guide to arts management /
por: Volz, Jim, 1953-
Publicado: (2010)

Amadeus /
por: Shaffer, Peter, 1926-2016
Publicado: (2006)

Hyperfocus : how to work less to achieve more /
por: Bailey, Chris, 1989-
Publicado: (2019)

Managing People (Essential Managers) /
Publicado: (2021)

Queen of fashion : what Marie Antoinette wore to the Revolution /
por: Weber, Caroline, 1969-
Publicado: (2007)

Health and safety : risk management /
por: Boyle, Tony (Health and safety consultant)
Publicado: (2019)

The new one minute manager : based on the all-time #1 bestseller on managing your work and life /
por: Blanchard, Kenneth H., et al.
Publicado: (2015)

Mozart : a life /
por: Johnson, Paul, 1928-
Publicado: (2014)

The Routledge companion to arts management /
Publicado: (2021)

Successful time management : how to be organized, productive and get things done /
por: Forsyth, Patrick
Publicado: (2022)

Leadership is language : The hidden power of what you say - and what you don't
por: Marquet, L. David
Publicado: (2020)

Starting a theatre company : how to become a theatre maker and create your own work /
por: Falconer, Karl
Publicado: (2023)

Starting a theatre company : how to become a theatre maker and create your own work /
por: Falconer, Karl
Publicado: (2023)

Introduction to the art of stage management : a practical guide to working in the theatre and beyond /
por: Vitale, Michael (Production manager)
Publicado: (2019)

Basics : a beginner's guide to stage management /
por: Coleman, Peter, 1948-
Publicado: (2007)

Stage management /
por: Stern, Lawrence, 1935-, et al.
Publicado: (2017)

Stage manager : the professional experience refreshed /
por: Fazio, Larry, 1939-
Publicado: (2017)

Essentials of stage management /
por: Maccoy, Peter
Publicado: (2004)

Theatre management : arts leadership for the 21st century /
por: Rhine, Anthony
Publicado: (2018)

Stage management theory as a guide to practice : cultivating a creative approach /
por: Porter, Lisa, et al.
Publicado: (2020)

Essentials of stage management /
por: Maccoy, Peter
Publicado: (2017)

The stage manager's toolkit : templates and communication techniques to guide your theatre production from first meeting to final performance /
por: Kincman, Laurie
Publicado: (2021)

The back stage guide to stage management /
por: Kelly, Thomas A., 1944-
Publicado: (1999)