The practical guide to achieving customer satisfaction in events and hotels /
"The Practical Guide to Achieving Customer Satisfaction in Events and Hotels is the 4th title in the Routledge Series The Practical Guide to Events and Hotel Management and presents expert-led insight of customer service best practice within events and hotels. This book is ideal for students of...
Na minha lista:
| Main Authors: | , |
|---|---|
| Formato: | Livro |
| Idioma: | inglês |
| Publicado em: |
London ; New York :
Routledge,
2023.
|
| Colecção: | Practical guide events hotel management
|
| Assuntos: |
MARC
| LEADER | 00000cam a2200000 i 4500 | ||
|---|---|---|---|
| 001 | 22400013 | ||
| 003 | AE-ShPAA | ||
| 005 | 20230426084520.0 | ||
| 008 | 220127s2023 enka b 001 0 eng | ||
| 010 | |a 2022001392 | ||
| 020 | |a 9780367723873 |q (hbk) | ||
| 020 | |a 9780367723859 |q (pbk) | ||
| 020 | |z 9781003154600 |q (ebk) | ||
| 040 | |a DLC |b eng |e rda |c DLC |d DLC | ||
| 042 | |a pcc | ||
| 050 | 0 | 0 | |a TX911.3.C8 |b B47 2023 |
| 082 | 0 | 0 | |a 647.94068 |2 23/eng/20220422 |
| 100 | 1 | |a Berners, Philip, |e author. |9 1753 | |
| 245 | 1 | 4 | |a The practical guide to achieving customer satisfaction in events and hotels / |c Philip Berners and Adrian Martin. |
| 264 | 1 | |a London ; |a New York : |b Routledge, |c 2023. | |
| 300 | |a xiii, 179 pages : |b illustrations ; |c 25 cm. | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a unmediated |b n |2 rdamedia | ||
| 338 | |a volume |b nc |2 rdacarrier | ||
| 490 | 0 | |a Practical guide events hotel management | |
| 504 | |a Includes bibliographical references and index. | ||
| 520 | |a "The Practical Guide to Achieving Customer Satisfaction in Events and Hotels is the 4th title in the Routledge Series The Practical Guide to Events and Hotel Management and presents expert-led insight of customer service best practice within events and hotels. This book is ideal for students of the management of events, hotels, hospitality or tourism, to be used as a practical resource alongside existing theoretical textbooks. It is also an essential tool for anybody working in the customer-facing industries"-- |c Provided by publisher. | ||
| 650 | 0 | |a Hospitality industry |x Customer services. |9 1754 | |
| 650 | 0 | |a Hotel management. |9 1755 | |
| 650 | 0 | |a Special events |x Management. |9 1756 | |
| 700 | 1 | |a Martin, Adrian, |e author. |9 1757 | |
| 776 | 0 | 8 | |i Online version: |a Berners, Philip. |t Practical guide to achieving customer satisfaction in events and hotels |d Abingdon, Oxon ; New York, NY : Routledge, 2022 |z 9781003154600 |w (DLC) 2022001393 |
| 906 | |a 7 |b cbc |c orignew |d 1 |e ecip |f 20 |g y-gencatlg | ||
| 942 | |2 lcc |c BK | ||
| 952 | |0 0 |1 0 |2 lcc |4 0 |6 TX09113 C8 B47 02023 |7 0 |9 4670 |a SPAA |b SPAA |c On Shelves |d 2022-11-15 |l 0 |o TX911.3.C8 B47 2023 |p 0007463 |r 2025-03-10 00:00:00 |w 2022-11-15 |y BK | ||
| 955 | |b rk21 2022-01-27 |c rk21 2022-01-27 to rk09 for subj. (telework) |a xn18 2022-08-18 1 copy rec'd., to CIP ver. | ||
| 999 | |c 3622 |d 3622 | ||
| 999 | |d 3622 | ||
| 999 | |d 3622 | ||