The practical guide to achieving customer satisfaction in events and hotels /
"The Practical Guide to Achieving Customer Satisfaction in Events and Hotels is the 4th title in the Routledge Series The Practical Guide to Events and Hotel Management and presents expert-led insight of customer service best practice within events and hotels. This book is ideal for students of...
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| Principais autores: | , |
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| Formato: | Livro |
| Idioma: | inglês |
| Publicado em: |
London ; New York :
Routledge,
2023.
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| coleção: | Practical guide events hotel management
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| Assuntos: |
| Resumo: | "The Practical Guide to Achieving Customer Satisfaction in Events and Hotels is the 4th title in the Routledge Series The Practical Guide to Events and Hotel Management and presents expert-led insight of customer service best practice within events and hotels. This book is ideal for students of the management of events, hotels, hospitality or tourism, to be used as a practical resource alongside existing theoretical textbooks. It is also an essential tool for anybody working in the customer-facing industries"-- |
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| Descrição Física: | xiii, 179 pages : illustrations ; 25 cm. |
| Bibliografia: | Includes bibliographical references and index. |
| ISBN: | 9780367723873 9780367723859 |