Berners, P., & Martin, A. (2023). The practical guide to achieving customer satisfaction in events and hotels. Routledge.
Chicago Style (17. basım) AtıfBerners, Philip, ve Adrian Martin. The Practical Guide to Achieving Customer Satisfaction in Events and Hotels. London ; New York: Routledge, 2023.
MLA (9th ed.) AtıfBerners, Philip, ve Adrian Martin. The Practical Guide to Achieving Customer Satisfaction in Events and Hotels. Routledge, 2023.
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