Berners, P., & Martin, A. (2023). The practical guide to achieving customer satisfaction in events and hotels. Routledge.
Citace podle Chicago (17th ed.)Berners, Philip, a Adrian Martin. The Practical Guide to Achieving Customer Satisfaction in Events and Hotels. London ; New York: Routledge, 2023.
Citace podle MLA (9th ed.)Berners, Philip, a Adrian Martin. The Practical Guide to Achieving Customer Satisfaction in Events and Hotels. Routledge, 2023.
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