Cita APA (7th ed.)

Berners, P., & Martin, A. (2023). The practical guide to achieving customer satisfaction in events and hotels. Routledge.

Cita Chicago (17th ed.)

Berners, Philip, i Adrian Martin. The Practical Guide to Achieving Customer Satisfaction in Events and Hotels. London ; New York: Routledge, 2023.

Cita MLA (9th ed.)

Berners, Philip, i Adrian Martin. The Practical Guide to Achieving Customer Satisfaction in Events and Hotels. Routledge, 2023.